Refund Policy – Heer by Manho

At Heer by Manho, customer satisfaction is our top priority. We strive to provide high-quality artificial jewelry that meets your expectations. However, if you are not satisfied with your purchase, our refund policy ensures a smooth and hassle-free process.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • You received a damaged or defective item.

  • The wrong product was delivered.

  • The product is significantly different from the description.

Note: Due to hygiene reasons, we do not offer refunds for change of mind or incorrect purchases.

2. Refund Request Process

To initiate a refund, please follow these steps:

  1. Contact Us within 48 hours of receiving the product at +44 7925684633 with your order number and clear images of the issue.

  2. Our team will review your request and respond within 2-3 business days.

  3. If approved, you may be required to return the product in its original packaging within 7 days of approval.

  4. Once we receive and inspect the item, we will process your refund within 5-7 business days to your original payment method.

3. Non-Refundable Items

  • Items purchased on sale or clearance.

  • Products damaged due to misuse or mishandling by the customer.

  • Custom-made or personalized jewelry.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check with your bank or payment provider, as processing times may vary.

  • Contact us if it has been more than 10 business days since approval.

5. Contact Us

For any refund-related inquiries, feel free to reach out at [email protected]  or

+44 7925684633

Thank you for shopping with Heer by Manho. We appreciate your trust in our jewelry collection!

Shopping Cart